These Terms & Conditions (“Terms”) form the agreement between you (the “Customer”) and Flower Delivery Chesham (“we”, “us”, “our”) for the purchase and supply of our products and services through our online flower delivery platform. By placing an order through our website, you accept and agree to be bound by these Terms. These Terms apply to all customers within Chesham and the surrounding areas who wish to use our online flower delivery services. Please read these Terms carefully before completing any order.
Order Placement: Orders must be placed via our online portal. Customers are required to provide complete and accurate information, including recipient details, delivery address, preferred delivery date, and contact information. Orders may be placed for delivery on a specific date subject to product and delivery slot availability.
Order Confirmation: Once an order has been submitted, you will receive an automated confirmation acknowledging receipt of your order. This confirmation does not signify our acceptance of your order. Acceptance will occur when your payment is processed and we have dispatched your floral arrangement for delivery.
Product Availability: All products and arrangements displayed on our website are subject to availability. Due to the seasonal nature of flowers, some blooms may be substituted with similar quality flowers to maintain overall presentation and value if your selected stems are unavailable. You will be notified in instances of significant substitutions. We reserve the right to withdraw or change products and pricing at any time prior to order acceptance.
Delivery Areas: We deliver to Chesham and designated surrounding areas. If a delivery address falls outside of our delivery zone, we reserve the right to decline the order and provide a full refund. Please ensure the delivery address is accurate and complete to avoid failed or delayed deliveries.
Accepted Payment Methods: Payment must be made in full at the point of order via our secure online payment gateway. We accept major debit and credit cards. Orders will not be processed until payment is received in full.
Pricing: All prices are displayed in British Pounds Sterling (GBP) and include VAT where applicable. Prices for products and delivery are stated on the website at the time you place your order. We reserve the right to update prices at our discretion; however, once you have placed an order, the price will remain unchanged for that transaction.
Payment Verification: All card payments are subject to verification and authorisation. If your payment is not authorised or is declined, your order will not be processed and no contract will be formed between you and us. We will not be liable for any delay or non-delivery in such events.
Standard Delivery: We offer delivery within Chesham and select nearby areas. Deliveries are typically made on your chosen date within normal business hours. While we make every effort to fulfil orders on time, actual delivery times cannot be guaranteed during periods of high demand, adverse weather, or other unforeseen circumstances.
Delivery Instructions: Customers may specify delivery instructions (e.g., leave with neighbour or in a safe place). We do our best to accommodate such requests but cannot guarantee compliance, particularly if the recipient is not available and there are no safe options. Responsibility for the safety and condition of flowers left as per instructions passes to the customer/recipient upon delivery.
Failed Deliveries: If there is no one available to receive the delivery at the specified address, and alternative delivery instructions have not been provided, we may attempt to deliver to a neighbour or leave in a safe place. Where neither is possible and delivery cannot be completed, a re-delivery charge may apply. We shall not be liable for failed delivery due to incorrect or incomplete address details.
Delivery Confirmation: Upon successful delivery, we will record completion either by notification or photographic evidence (where applicable).
Customer Cancellations: To cancel or make changes to your order, please contact us as soon as possible. For orders scheduled for same-day or next-day delivery, cancellations or amendments must be requested at least 24 hours prior to the scheduled delivery date. Orders cancelled after this period may have already entered preparation or dispatch and are non-refundable.
Non-Refundable Orders: Perishable goods such as fresh flowers are exempt from the statutory right to cancel under the Consumer Contracts Regulations once they have been prepared for dispatch or delivered, except where products are defective or not as described.
Changes by Us: If, due to circumstances beyond our control (e.g., supply issues, delivery problems), we are unable to fulfil your order as specified, we reserve the right to substitute products of equal or greater value, or to cancel your order and issue a full refund.
Quality Assurance: We take care to ensure our flowers are delivered in optimal condition. Should you receive items that are damaged, defective, or otherwise not as described, please notify us within 24 hours of delivery with supporting evidence. After this time, claims may not be accepted due to the perishable nature of our products.
Refund Process: If we determine that you are eligible for a refund or replacement, this will be processed as soon as possible to the payment method used to make the original purchase. We may request photographs or the return of flowers at our discretion for quality analysis and processing purposes.
Product Liability: While we take every measure to ensure high-quality products reach you, flowers are perishable and their lifespan depends on ambient conditions. We cannot accept liability for damages arising from improper handling or failure to follow care instructions after delivery.
Service Limitations: We shall not be held liable for any failure, delay, or inability to deliver your flowers due to events beyond our reasonable control, including but not limited to natural disasters, strikes, acts of terrorism, supply shortages, or carrier failures.
Indirect and Consequential Loss: We will not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profit, goodwill, or business opportunity arising from your use of our online flower delivery Chesham service or inability to use our website.
Maximum Liability: Our total liability to you for any loss or damage arising in connection with your order or use of our online flower delivery service shall not exceed the total amount paid for your order.
You must:
All content, designs, photographs, and materials on our website related to flower delivery Chesham, including branding, are owned by or licensed to us. Copying, reproduction, or use of our intellectual property without our express permission is prohibited.
Your personal data is handled in line with UK data protection laws. Details provided through the ordering process are used solely for the purpose of order fulfilment, delivery, and customer service. We will not share your information with third parties except as required to process and deliver your order.
These Terms & Conditions, and any dispute or claim arising in connection with them, your order, or the delivery of goods, shall be governed by and construed in accordance with the laws of England and Wales. You and we both agree that the courts of England and Wales shall have exclusive jurisdiction to resolve disputes relating to these Terms.
Changes to Terms: We reserve the right to amend these Terms at any time. The latest version will always be available on our website; please review periodically.
Severability: If any clause in these Terms is found to be invalid or unenforceable, it shall not affect the validity and enforceability of the remaining Terms.
Entire Agreement: These Terms constitute the complete agreement between you and us for the supply of flower delivery services in Chesham and the surrounding areas, superseding all prior agreements and understandings.
Should you have any queries or concerns about these Terms, your order, or our online flower delivery Chesham service, please contact us via the customer support details provided on our website. We will do our best to resolve any issues in a fair and timely manner.
Thank you for choosing Flower Delivery Chesham. We look forward to brightening your day with our fresh flowers and professional service across Chesham and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chesham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chesham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
