At Flower Delivery Chesham, we take immense pride in delivering the freshest and most beautiful flowers to homes and businesses across Chesham and the surrounding area. As your trusted local Chesham florist, your satisfaction is our highest priority. Every bouquet is expertly arranged with care and inspected before it leaves our store to ensure our fresh flower guarantee. However, we understand that unexpected issues can arise, and we are committed to making things right.
Our team carefully packages each floral arrangement for delivery in Chesham, but very rarely, flowers may become damaged in transit. If your flowers or plants arrive damaged, wilted, or not up to our usual standard, please notify us as soon as possible on the day of arrival. We recommend taking a clear photo of the damage so we can assess what went wrong and resolve the issue efficiently.
Flower freshness is the cornerstone of our service. We guarantee that your flowers will remain fresh for at least 5 days from delivery, provided care instructions are followed. Should you notice significant wilting or deterioration within this time frame that does not meet our standards, please let us know promptly. Our Chesham florists select only the freshest stems, and your feedback ensures we can maintain our high-quality service.
In the unlikely event your flowers are damaged on arrival or fail to meet our freshness promise, you have two options:
We aim to review and resolve all refund or replacement requests within two working days of receiving your message and evidence (such as photos) of the issue.
Your feedback is important to us and helps us continually improve our services across Chesham. If you wish to make a complaint regarding your order or our delivery service, please contact us with your order details and an explanation of your concern. Providing photos of any issues will help us speed up our assessment and resolution.
Once your complaint is received, our customer service team will acknowledge it within one working day. We aim to resolve all complaints within three working days and will inform you by your preferred method of contact on the outcome and the next steps. Your satisfaction is our goal, and each complaint is handled with fairness and transparency.
Flower Delivery Chesham is honoured to be the go-to local florist for households and businesses throughout Chesham. Our commitment to quality, reliability, and outstanding customer care means you can always order with confidence. If you have any questions about our returns, refunds or complaints process, please get in touch - we're here to help and make sure you always receive the freshest flowers, beautifully presented, every time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
